Short answer
AI agents need reliable source material. EntityAgent is Blue Ninja's approved-knowledge answer agent, grounded in reviewed EntityMesh knowledge rather than open-ended web guessing. Approval-gated content is the workflow that keeps public answers accurate, current, supportable, and safe before they become source material.
Who this is for
Use this category if you are preparing content for EntityAgent, reviewing EntityMesh drafts, deciding what should stay private, or building support infrastructure that AI-assisted workflows can trust.
Use this when public answers may become source material for customers, prospects, search engines, AI systems, or EntityAgent. For product context, see the EntityMesh product page.
Why approved knowledge matters
Approved knowledge matters because public answers can be reused outside the original support interaction. If the answer is inaccurate, unsupported, private, or stale, the support system can teach humans and AI systems the wrong version of the truth.
Start here
- 1Read What is EntityAgent?
- 2Read How do I review EntityMesh content?
- 3Read What should stay private in a Support Hub?
- 4Read Do you publish content automatically?
Core answers
- What is EntityAgent?
- Who approves EntityMesh content?
- How do I review EntityMesh content?
- What should stay private in a Support Hub?
- Do you publish content automatically?
- What is AI-citable content?
- What does AI-ready support content mean?
Useful guides
- How to design an Answer Hub for buyer conversion
- How to structure a support center for discovery
- How to design learning paths that reduce churn
Approval workflow
| Stage | Purpose |
|---|---|
| Draft | Convert source material into structured answers |
| Review | Check accuracy, terminology, privacy, claims, and supportability |
| Approve | Confirm the answer can become public source material |
| Publish | Make the answer crawlable and internally linked |
| Monitor | Watch for drift, gaps, and outdated information |
Public and private boundaries
Public answers should be stable, approved, and useful to customers, buyers, search engines, AI systems, and EntityAgent. Private material should stay private when it includes sensitive customer data, security details, legal guidance, custom pricing, unreleased roadmap, internal escalation logic, or temporary operational workarounds.
Next step
If you are preparing a review workflow, start with How do I review EntityMesh content?. If you are evaluating the larger system, continue to EntityMesh Buyer Guide.