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Customer Support

Support Center

Welcome to the Blue Ninja Systems Support Center. Find direct answers to your questions about Authority Infrastructure™, get step-by-step guides, explore learning paths, and submit a ticket if you need hands-on help.

Platform Policies

Blue Ninja Systems platform policies covering data handling, content ownership, service levels, and usage boundaries. These policies apply to all Authority Infrastructure™ engagements.

Data & Privacy

  • All client data is handled in accordance with our Privacy Policy, available at /privacy.
  • Deliverables and workspace content are stored securely and are not shared with third parties.
  • Clients retain full ownership of all content and deliverables generated during their engagement.

Content Ownership

  • All deliverables — including IA blueprints, topic maps, schema checklists, and published content — are owned by the client upon delivery.
  • Blue Ninja Systems retains the right to reference engagement types (not client-specific content) for portfolio and case study purposes, with client approval.
  • Clients are responsible for reviewing and approving all AI-assisted draft content before publication.

Service Level Agreement (SLA)

  • P1 (site down / critical): Response within 4 business hours.
  • P2 (major feature broken): Response within 1 business day.
  • P3 (minor issue / question): Response within 3 business days.
  • SLAs apply to clients on active engagements or Managed Retainer agreements.

Usage Boundaries

  • Authority Infrastructure™ deliverables are licensed for use by the purchasing organisation only.
  • Resale or redistribution of deliverables to third parties is not permitted without written agreement.
  • AI-assisted outputs are drafts and must be reviewed by a qualified human before publication.

Platform Policies FAQ

The client owns all deliverables upon delivery. Blue Ninja Systems retains no ongoing rights to client-specific content.

How To Use Platform Policies

  1. 1

    Review the relevant policy area

    Identify which policy area applies to your question — data, ownership, SLA, or usage.

  2. 2

    Check the FAQ

    The FAQ below covers the most common policy questions in plain language.

  3. 3

    Contact us for clarification

    If your question is not covered here, submit a support ticket or contact us directly via the contact page.