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Customer Support

Support Center

Welcome to the Blue Ninja Systems Support Center. Find direct answers to your questions about Authority Infrastructure™, get step-by-step guides, explore learning paths, and submit a ticket if you need hands-on help.

Support Ticket Center

Submit a support ticket to the Blue Ninja Systems team. We triage by severity and respond within one business day for standard requests. Before submitting, check the Answers Hub and FAQ — most questions are answered there.

Triage Model

  • P1 — Critical: Published content is incorrect, misleading, or causing active harm to your brand. Response within 4 business hours.
  • P2 — High: A key page or section is missing, broken, or structurally inconsistent. Response within 1 business day.
  • P3 — Standard: A question, clarification request, or non-urgent update. Response within 2 business days.
  • P4 — Low: A suggestion, enhancement request, or general feedback. Reviewed in the next planning cycle.

Required Submission Fields

  • Your name and email address
  • The page or section the ticket relates to (URL if applicable)
  • A clear description of the issue or request
  • The priority level (P1–P4) you believe this warrants
  • Any relevant screenshots or supporting context

Ticket Intake Form

Required field model is scaffolded from the Support Ticket Center design in content definitions.

Scaffold only. No backend persistence is currently configured.

Ticket FAQ

P1 (Critical): within 4 business hours. P2 (High): within 1 business day. P3 (Standard): within 2 business days. P4 (Low): reviewed in the next planning cycle.

How To Submit Effective Tickets

  1. 1

    Check the Answers Hub first

    Most questions are answered in the Answers Hub or FAQ. Check there before submitting a ticket.

  2. 2

    Choose the correct priority level

    Use the triage model to select the correct priority level. P1 is for critical issues only — active harm to your brand or published content.

  3. 3

    Include all required fields

    Include your name, email, the relevant page URL, a clear description of the issue, and any supporting context or screenshots.