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Customer Support

Support Center

Welcome to the Blue Ninja Systems Support Center. Find direct answers to your questions about EntityMesh, get step-by-step guides, explore learning paths, and submit a ticket if you need hands-on help.

Support Ticket Center

Submit a support ticket to the Blue Ninja Systems team. We triage by severity and respond within one business day for standard requests. Before submitting, check the Answers Hub and FAQ — most questions are answered there.

Triage Model

  • P1 — Critical: Published content is incorrect, misleading, or causing active harm to your brand. Response within 4 business hours.
  • P2 — High: A key page or section is missing, broken, or structurally inconsistent. Response within 1 business day.
  • P3 — Standard: A question, clarification request, or non-urgent update. Response within 2 business days.
  • P4 — Low: A suggestion, enhancement request, or general feedback. Reviewed in the next planning cycle.

Required Submission Fields

  • Your name and email address
  • The page or section the ticket relates to (URL if applicable)
  • A clear description of the issue or request
  • The priority level (P1–P4) you believe this warrants
  • Any relevant screenshots or supporting context

Ticket Intake Form

Ticket FAQ

P1 (Critical): within 4 business hours. P2 (High): within 1 business day. P3 (Standard): within 2 business days. P4 (Low): reviewed in the next planning cycle.

How To Submit Effective Tickets

  1. 1

    Check the Answers Hub first

    Most questions are answered in the Answers Hub or FAQ. Check there before submitting a ticket.

  2. 2

    Choose the correct priority level

    Use the triage model to select the correct priority level. P1 is for critical issues only — active harm to your brand or published content.

  3. 3

    Include all required fields

    Include your name, email, the relevant page URL, a clear description of the issue, and any supporting context or screenshots.